LoveMy Makeup NZ FAQ

Frequently asked questions

Who is LoveMy Makeup?

LoveMy Makeup is a New Zealand-owned online makeup retailer. We have been selling makeup since 2012 and today our store has a strong focus on affordable L.A. Girl cosmetics alongside selected other brands and clearance ranges.

Do you have physical stores?

No. LoveMy Makeup is now an online-only store. This lets us keep a much wider online range while operating from our New Zealand warehouse.

How much is shipping?

Our current standard New Zealand shipping offer is a flat $5.80. Shipping promotions can change, so the rate shown at checkout is the final rate for your order.

How will I track my order?

Once your parcel has been packed and dispatched, tracking information is sent to the email address used for your order. See our Shipping page for more information.

Are your products genuine?

We source products through established commercial suppliers and sell genuine branded cosmetics. If you ever have a question about a product you receive, please contact us.

Can you help me choose a shade?

Yes. Online colours can vary by screen and we cannot guarantee a perfect shade match, but our product pages include shade notes wherever reliable information is available. You can also contact us with the product you currently use and the product you are considering.

What if my order arrives damaged, incomplete or appears faulty?

Please email online@lovemymakeup.co.nz as soon as possible with your order number, a description of the issue and clear photos where relevant. Please keep the product and packaging while we investigate.

Can I return a change-of-mind cosmetic?

For hygiene and safety reasons, cosmetics generally need to be unopened and unused to be eligible for a change-of-mind return. Your rights under the New Zealand Consumer Guarantees Act are not affected. Please see our refund policy or contact us before returning anything so we can confirm the correct process.

What payment methods are available?

The payment methods currently available for your order are displayed securely at checkout. See our Payment Options page for more information.